Yes, we will restock items that are currently "out of stock." We prioritize restocking and work diligently to make it happen as soon as possible. For timely updates on restocks, we recommend following our Instagram page for the latest announcements

If you're searching for a specific item that isn't listed on our website, please reach out to us via email.
[email protected]
We're here to assist you in finding precisely what you're looking for. Our services include tailored and customized orders that may not be available on the website

Regrettably, we are currently unable to process returns. If you've received a defective product, kindly check the details in the Order Queries section for assistance.

Apologies if you've received a damaged item. If you've received an unusable product, please get in touch with us and provide the following information:
* Order number
* Item name
* Quantity
* Pictures of the damage
Our customer service team will promptly assist you.
Note: Please report any damaged items within 48 hours of receiving your shipment. Otherwise, we have the right to refuse.

Payments on Hyla Shop are processed in OMR. If your credit card requires currency conversion, your bank and/or payment gateway might apply exchange rates and transaction fees. We are not responsible for these charges as they are not processed or received by us.